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Posts from the ‘Perception’ Category

Distorted reality or listening to the voice inside your head?

I admit I was biased. It actually happened more than once. I stuck to a perception or to an earlier impression to judge someone’s message or their action.

This isn’t a new phenomenon and I certainly am not unique but it is important to remind ourselves that the voice inside our head sometime leads us to incorrect assumptions about other people. Want an example?

You don’t know Christina or Patrick but you heard that Christina is slightly hysterical and the Patrick is a slow learner. Then one day you attend a meeting where both Christina and Patrick have been invited. At some point, someone in the group makes a simple joke and Christina bursts laughing while others only politely smile. Later in the meeting, after a lenghty explanation by a colleague, Patrick asks a very simple question about something everyone else already understood. You leave the meeting thinking Christina is hysterical and Patrick seems dumb.

Are these individuals as you perceive them to be or are you victim of selective perception. Did the events confirm your perception or did your brain play a trick on you looking for evidence of their peculiarities?

As managers, we are often required to make judgements in order to take quick decisions so this situation is a dangerous one. I don’t believe we can eliminate this bias but awareness is important in order to properly assess our employees, our colleagues, and all people we work with.

Judging quickly may not always be a good reflex

I was waiting in line at the cash register of my local grocery store this morning when I noticed something troubling. My wife usually takes care of grocery shopping but we traded place this morning.

The customer just before me was picking up his last bags and the cashier had started to scan my items and was sending them to the packer. In an attempt to help the packer (who didn’t look like she was enjoying her job), the cashier put a few items on the shelf next to the conveyor belt while scanning more items.

In a very direct tone, the packer told the cashier to “stop putting items on the shelf” and to “keep adding items to the belt instead“. The cashier tried to explain the reason of her doing to no avail.

It was obvious to me that the packer’s reaction was un-called for but I kept the thoughts to myself. As I pushed my empty cart toward the packer so she could put the packed items back in the cart I noticed something impressive. The packer was using the shelf to sort out my items in order to group similar items in the bags – dairy products together, fruits with vegetables, frozen products with meat items, cleaning products were kept separately. I was amazed! In all the years I have done grocery, this was the first time I saw a packer so carefully organizing the items and placing them in a logical way. Did you ever get home to realize the loaf of bread was put in a bag under the apples and detergent? Or find the bananas under cans of diced tomatoes??

The packer probably took an extra minute to do her work but she was doing it professionally and the result surprised me. Once she put the last bag in my cart, she smiled and wished me a “wonderful day“.

Why was I so shocked?

As I drove back home I realized how we tend to quickly judge a situation without spending time to understand the context. Isn’t this something we do as managers? I look back at some of my experience (and some of my colleagues’) and remember a few instances where I quickly judged a situation and acted on the judgement to realize later how the decision was inappropriate. Had I taken the time to understand the context, my decision would certainly have been much more appropriate.

When I got home, I told my wife about the packer with the bad temper. She said “yes, I know her” and she went on to describe how she looked. I said “yes, that’s her“. With a grin on her face she said “she looks mean but I like her. She is really good at packing the bags properly“…

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