Archive

Posts Tagged ‘Communication and knowledge sharing’

Interesting blog posts (February 1, 2010)

February 1st, 2010 Martin Proulx No comments

Eric’s great posts on project management, comparing Scrum and PMI

One of my preferred antagonists was the all mighty monolithic Project Management Institute (PMI) and its PMP disciples. In an attempt to keep my friends close and my PERCEIVED enemies closer, a colleague and I decided to attend the PMI bootcamp – a five day course to prepare for the PMP certification. - An Agile coach’s journey into PMI country – Day 1 – I’m very disappointed! | Pyxis blog.

What we’ve got here is process number 3.4.4 in the PMBoK and this, I believe, is where the PMI got cocky. WBS is so central to the PMI that our trainers would actually say that if you don’t have the answer to a certification question and WBS is one of the options – choose it! - An Agile coach’s journey into PMI country – Where PMI got cocky. | Pyxis blog.

Isaac’s post on why CIO should love Agile Development

In agile, the CIO is getting the following significant advantages: Low up front business investment (…) Frequent delivery leads to better execution (…) Allowing Sponsors to prioritize at the beginning of each iteration leads to better Business / IT alignment (…) . - Social, Agile, and Transformation: Why the CIO Loves Agile Development.

Israel’s post on why the Agile triangle should replace the Balanced Score Card

My recommendation to clients who do Agile as a strategic initiative is to drop the Balanced Scorecard and use the Agile Triangle instead. - Use the Agile Triangle Instead of the Balanced Scorecard « The Agile Executive.

On the value of building trust and respect within teams

This is because people are the engine that drives a high performance project. Without a good team that embodies trust and respect, the best process and tools in the world will not help you. I am as geeky about process as the next agilist, I love experimenting with Kanban and Lean and know that they offer better ways of executing projects. However, bigger improvements can be had from the people side of things. - LeadingAnswers: Leadership and Agile Project Management Blog: Building Trust and Respect.

On Recruiting “Normal” employees

I want/need to hire someone. Not a difficult task, right? I've been doing this for years and it's a simple process. I mean let's be honest – I'm not trying to launch the Space Shuttle into outer space – I just need to hire one “normal” employee. And therein lies my problem: “Normal Employee” wanted. - Fistful of Talent: Wanted: Normal Employee.

On Communication

John Gottman’s pioneering research found that marriages are much more likely to succeed when the couple experiences a 5 to 1 ratio of positive to negative interactions whereas when the ratio approaches 1 to 1, marriages are more likely to end in divorce. Additional research also shows that workgroups with positive to negative interaction ratios greater than 3 to 1 are significantly more productive than teams that do not reach this ratio. - Jon Gordnon’s Blog: The Power of Positive Interactions

Nicholas’ post on Ergonomic design

People will not care how well something is built if it is not appealing to them first and easy to use. Car designers and software designers alike are victim of this reality. - Ergonomy lessons learned : Ergonomy sells. | Pyxis blog.

Jim Highsmith on the book “The Starfish and the Spider

Is there a person in charge? Completely decentralized organisms have no head, as in there is no “head” of the Internet. They relate a funny story circa 1995, when a CEO looking for startup funding couldn’t convince a room of potential investors that there wasn’t an Internet president — the concept was beyond them. - The Cutter Blog » Blog Archive » Understanding the Nature of Self-Organizing Teams.

  • Share/Bookmark

Using silence as a communication tool

November 23rd, 2009 Martin Proulx No comments

 

Using silence as a communication tool

Using silence as a communication tool

Have you ever heard the expression “You have two ears and only one mouth so you should listen twice as much as you speak”? What about “Silence is gold”? It doesn’t matter if you have never heard these expressions, you will still be able to take advantage of this under-utilized ability.

Chances are, you have participated in meetings or conversations where people talked, and talked, and talked for no apparent reason only to show-off in front of colleagues or their boss. When you sit back and listen, you often notice that despite the noise, the conversation isn’t moving forward. In these instances, people are concerned with demonstrating something (their knowledge, their communication ability, their decision-making power, etc.) rather than really communicating. Most of the time people talk too much. Way too much.

Over the years I have found that using silence is very useful. Contrary to what a former boss told me, being reserved in a meeting and participating when necessary is much better than talking all the time in order to get noticed. If the only way for you  to get noticed in your organization is by talking a lot during meetings, you are in trouble. I would think that conversations are probably as shallow as the level of competence of the management team – but I digress.

Many people assume that communicating is simply talking nonstop. They are not aware of how they are being received and perceived by others. Using silence on the other hand is very useful. As a communication tool, silence provides a few interesting benefits:

  • it allows you to actually listen to other people’s perspective;
  • it lets your colleagues complete their thoughts without rushing;
  • it provides space for people to express their opinions or feelings;
  • it makes people feel their perspective is valued;
  • it allows you to organize your thoughts and emphasize one point or another;
  • it builds anticipation in your audience and allows them to follow your message;
  • it leaves room in the conversation to allow people to share something they might want to tell you but weren’t quite ready to do so;
  • during negotiation, it adds a little pressure on the other person to possibly offer a better deal;
  • and as a bonus, it improves people perception of you – you no longer appear self-centered and in need of visibility.

When your ego and your need for power drive your conversation, you are certainly missing out on critical pieces of information. Humility and serenity will increase your communication ability. If you are able to develop the ability to remain silent for a certain amount of time in a conversation, you will quickly discover the benefits.

  • Share/Bookmark